By accessing and using VoiceNotes.to services, you accept and agree to be bound by the terms and provisions of this agreement. The undersigned Client warrants that they are legally competent to enter into this Agreement. If you do not agree to abide by these terms, please do not use this service.
VoiceNotes.to ("the Provider") agrees to rent an audio guestbook telephone unit ("the Equipment") for use at the agreed-upon date, location, and duration. Our services include:
The Client must provide access to power (110V outlet) within 15 ft. of the setup area at the event location.
3.1 Deposit: A non-refundable initial deposit of $100 CAD is required at the time of booking to secure the Equipment. All monetary amounts referenced in these terms are in Canadian Dollars (CAD).
3.2 Remaining Balance: The remaining balance is due before the Provider delivers the final audio and video content.
3.3 Additional Hours: If the Client requests additional rental time on the day of the event beyond the contracted hours, such rental is subject to availability and Provider approval at an agreed-upon hourly rate.
3.4 Payment Method: Accepted payment method is Interac e-Transfer.
4.1 Included Delivery: Delivery, setup, and pickup of the Equipment are included for events located within 50 km of Unionville, Markham, Ontario.
4.2 Standard Travel Fee: Events located between 51 km and 75 km from Unionville, Markham will incur a $75 CAD travel fee.
4.3 Custom Travel Fee: Events located beyond 75 km from Unionville, Markham will be subject to a custom travel fee based on distance and estimated travel time.
4.4 Client Pickup: Alternatively, the Client may choose to pick up and return the Equipment themselves, subject to the Provider's approval, in which case no travel fee will apply.
Cancellations by the Client must be made in writing and are subject to the following:
5.1 Deposit: The booking deposit is non-refundable.
5.2 More Than 7 Days Notice: If the Client has made additional payments beyond the deposit and cancels the booking, the Client may be eligible for a refund of those additional payments provided that the cancellation is made at least 7 days prior to the event date.
5.3 Less Than 7 Days Notice: Cancellations made less than 7 days before the event date are not eligible for any refunds.
5.4 Provider Withdrawal: The Provider reserves the right to withdraw from the agreement if new information, changes to agreed-upon circumstances, or other factors arise that conflict with the Provider. Examples include, but are not limited to, abusive treatment towards the Provider's operator, changes in location, or changes to selected time. The Provider will withdraw within reasonable notice. Refund of the deposit will not be provided.
6.1 Reasonable Care: The Client agrees to take reasonable care of the Equipment during the rental period.
6.2 Damage: The Provider is not responsible for any damage to the Equipment caused by the Client or event guests, or any recorded content issues due to improper setup if completed by the Client.
6.3 Risk & Liability: The Client assumes all risk for any theft, loss, or damage that occurs during use of the Equipment and agrees that the Provider shall not be liable for any resulting claims, expenses, or damages. Any damage will be subject to reasonable costs for repair or replacement, as determined by the Provider.
6.4 Replacement Fee: If the Equipment is lost, stolen, or irreparably damaged, the Client agrees to pay a $500 replacement fee.
6.5 Conduct: The Provider will not tolerate abusive conduct, verbal or physical, towards any of its assigned operators during the setup process. In the event of such behavior, the Provider reserves the right to end the rental immediately with no refund.
6.6 Suitable Environments: The Equipment must not be used in unsuitable environments (e.g., outdoors in rain).
7.1 Equipment Ownership: All Equipment remains the sole property of the Provider.
7.2 Content Rights: The Provider retains full ownership and intellectual property rights to all content created through use of the Equipment during the event.
7.3 Promotional Use: The Client grants the Provider the right to use content created through the Equipment and photographs relating to the setup for promotional purposes, including but not limited to social media, website, and print marketing.
7.4 No Sale of Audio: The Provider shall not sell or assign any of the audio content recorded with the Equipment during the event.
8.1 Delivery Timeline: The Provider will deliver final content to the Client via Google Drive or website link within 14 business days after the event.
8.2 Custom Artwork: In cases where the optional music player-style artwork is selected, final video files with customized artwork will be delivered within 14 business days after the Provider receives the Client's photos.
8.3 File Formats: Files will be provided in both MP3 and MP4 format.
8.4 Client Responsibility: It is the Client's responsibility to provide photo(s) to the Provider in a timely manner to avoid delays.
8.5 Content Retention: The Provider is not required to maintain copies of any content created through the Equipment for more than 90 days after the event date. Clients are responsible for downloading and backing up their content before this date.
9.1 Provider Delivery: The Provider will deliver and set up the Equipment at the agreed-upon time and location, or arrange pickup/return as agreed. The Provider will make every reasonable effort to arrive at the agreed time but is not liable for any loss, inconvenience, or additional costs incurred due to delays.
9.2 Client Pickup: If the Client chooses to pick up and handle setup themselves, the Equipment must be returned to the Provider within 48 hours after the event end time, unless another return timeframe has been agreed upon in writing.
9.3 Late Fees: The Client will be subject to a late fee if the Client does not return the Equipment on time or if the Client is late to receive a delivery and/or pickup by the Provider. The late fee amount will be specified in the rental agreement.
10.1 Equipment Testing: The Provider will make every effort to ensure the Equipment functions properly prior to rental.
10.2 Client Setup: If the Client is setting up themselves, they must follow all instructions properly.
10.3 Technical Failure Refund: If the Equipment fails to record, the files are corrupted, or the final audio product cannot be delivered due to technical malfunction not caused by misuse, the Client will be entitled to a full refund of all payments made (including the deposit). This refund will be the Client's sole remedy, and the Provider will not be liable for any consequential or incidental damages and loss.
The Client may designate an agent (planner, friend) for pickup/return or payments. The Client must provide the Provider with the agent's full name and phone number prior to scheduled pickup or delivery. The Client remains responsible and liable for all actions, omissions, and obligations of the agent.
The Provider shall not be held liable for any failure or delay in performing its obligations under this agreement due to events beyond its reasonable control. This includes but is not limited to venue issues, external vendor-related matters, acts of God, natural disasters, government actions, strikes, labor disputes, or public health emergencies. In such circumstances, the Provider may reschedule services or terminate the agreement without liability. A refund may be issued at the Provider's discretion.
This agreement constitutes the entire understanding between the parties with respect to the subject matter herein and supersedes all prior agreements, whether written or oral. No amendment shall be valid unless made in writing and signed by both parties.
If any part of this agreement is found to be invalid or unenforceable, that part will be limited or removed as necessary, and the remaining provisions will remain in full force and effect.
This agreement shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ontario.
For questions about these Terms & Conditions, please contact us:
VoiceNotes.to
Email: voicenotes.to@gmail.com
By using VoiceNotes.to services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.